Whatever brought you
here is okay.
Below are the routes other people have taken. Some are urgent. Some are quiet. None of them require you to commit to anything.
If now is hard, here's where to start.
One click is enough. We don't track who calls.
- Life-threatening
999
Unresponsive, not breathing, severe pain, suspected overdose. Call now.
Emergency - Mental health emergency
111
If you're in crisis but not in immediate physical danger, NHS 111 will route you to a mental health team.
NHS - Just talk
116 123
Samaritans — available 24/7, confidential, free from any phone. You don't have to be suicidal to call.
Samaritans
Calls are confidential. Ketwise does not see, log, or store any call you make.
Pick the line that fits.
I think someone has overdosed.
Call 999. Place them in the recovery position. Stay until help arrives.
I'm using more than I want to be.
We have a primer on dependence and a UK referral pathway. No pressure to quit.
I'm worried about my bladder.
See a GP, then a urologist. Read our piece on ketamine cystitis — early signs are reversible.
Someone I love is using and won't talk.
Don't lead with stopping. Start by listening. Adfam runs free family support.
I don't want to talk to anyone official.
Samaritans (116 123) are confidential and not the police. They will not refer you anywhere you don't agree to.
I'm a clinician and don't know what to do with a patient.
We have referral pathways for England, Scotland, Wales and NI in our pro-guidance section.
This page was reviewed by a clinical advisor. Every claim is sourced. If you spot something that's out of date or wrong, tell us — we'll fix it the same day.